Case Study // Less Admin, More Advice: A National Early Childhood Operator’s Story
Sector: Early childhood education and care
Footprint: Hundreds of centres across Australia
Legal team: 8 lawyers
Impact:
Four hours of admin per week reclaimed by replacing manual folder creation, email filing and Excel tracking with automated workflows.
More than 800 matters processed in the first twelve months, each reaching a lawyer's queue the same business day.
Questions that once took hours of manual collation now answered in seconds across hundreds of operating sites.
Before Cubed
One of Australia's largest early childhood education providers operates hundreds of centres nationally, supported by an in-house legal team of eight. The team handles workplace and HR matters, complaints, regulatory queries, property, governance and commercial requests, each tied to a specific operating centre.
Before Cubed, much of the team's time went to work around the work. Requests arrived through emails, calls and direct messages. Lawyers manually created SharePoint folders for each new matter and tracked status across a shared Excel tracker. The Head of Legal had no consolidated view of where work sat, which centres were generating the most demand or which matters were at risk.
Going live
The organisation implemented Cubed by Law Squared within its existing Microsoft 365 environment. A standardised intake form captures matter type, urgency and operating centre at submission. SharePoint folders are created automatically, emails are filed without manual handling, and dashboards give the Head of Legal a real-time view of workload by centre, matter type and status. Because Cubed runs entirely within the organisation's tenancy, all data remains within the environment and third-party hosting approvals were avoided.
Today
Administrative handling including folder creation, email filing and status chasing has been eliminated. Across the team, around four hours of admin per week has been reclaimed, and matters now move into a lawyer's queue the same business day with centre and matter detail already captured. In the first twelve months, the team processed more than 800 matters across the network with clear ownership and live status visible to leadership at any time.
Questions that once required hours of manual collation can now be answered in seconds. Operations leaders know where their requests sit and when to expect a response. Legal has become a visible, responsive partner across hundreds of sites without adding headcount.
“We’re a team of eight supporting hundreds of centres. Cubed has taken the admin out of every matter, so our lawyers can focus on the work that actually requires legal judgement.”
Client name withheld at the customer’s request. References available to qualified prospects on request.